Background

Frequently Asked Questions

Bitcoin is a cryptocurrency. It is a decentralized digital currency without a central bank or single administrator that can be sent from user to user on the peer-to-peer bitcoin network without the need for intermediaries
You may have to create a Cash2Gold9ja account first, before you can be allowed to do any transaction on the website. To do this however, you need to visit the Sign Up page and register with your correct information.
YES, you can start using your account immediately to fund and withdraw from your e-wallet accounts. To get your account verified, you need to upload your ID showing your full name and a utility bill showing your address. The name and address on your documents must match with your sign up information.
To get your Cash2Gold9ja account verified, you need to upload any government issued ID showing your full name and date of birth (such document as International Passport, Driver’s License, National ID card or Permanent Voters card) and a Utility bill showing your address (E.g. Water bill, Electricity Bill, Waste Bill or your Bank statement). Please note that no other form of document will be accepted apart from the listed.
We need approximately 24 - 48hrs (Excluding Weekends and Public Holidays). If you receive no response after 48hrs, please Contact our support team through any of the channels listed at the support section of the website.
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In that case, kindly contact us via any of the listed means on the support section of our website, we shall answer all your queries immediately we are aware of it and also update the query here with time if we consider it necessary. But please note that we may not respond to any query that has been treated here, and this is to help us attend to more serious issues. Kindly review this page regularly before sending your query to us as we update this page from time to time.